Glyvon Health Support

1. How to Reach Us

1.1 Email Support

Contact us at support@glyvon.app for account assistance, privacy requests, billing questions, bug reports, syncing problems, and general app troubleshooting.

1.2 SMS Contact

You may also contact us by SMS at +1 (307) 670-7149. SMS is not intended for urgent medical concerns, sensitive health disclosures, or large file attachments.

1.3 Medical Safety Note

Glyvon Health is an informational self-management tool and not a medical device. If you have an urgent medical concern, contact your doctor or local emergency services instead of waiting for email or SMS support.

2. What to Include in a Support Request

2.1 Helpful Details

To help us resolve your issue faster, please include a short description of the problem, the device platform you are using, the app version if available, what you expected to happen, what actually happened, and any steps that consistently reproduce the issue.

2.2 Attachments

If relevant, you may include screenshots or screen recordings that illustrate the problem. Please avoid sending unnecessary personal health data, financial details, passwords, or unrelated sensitive information.

3. Request Types We Handle

3.1 Account and Access

We can help with sign-in issues, account recovery questions, consent-related questions, and requests related to account deletion or data access.

3.2 Billing and Subscription

We can help explain subscription status, entitlement issues, restore-purchase flows, and where platform-managed refund requests must be submitted.

3.3 Privacy and Data Requests

You may use support@glyvon.app to exercise privacy rights, request data access, request deletion, ask questions about AI consent, or report concerns related to data handling.

3.4 Bugs and Reliability Issues

You may contact us about crashes, syncing issues, AI feature problems, export issues, notification issues, and any other behavior that appears incorrect or unsafe.

4. Response Expectations

4.1 Standard Response Window

We aim to respond to support inquiries within 2 business days. More complex privacy, billing, or technical investigations may require additional time, but we will respond as promptly as reasonably possible.

4.2 Not a Live Emergency Channel

Support channels are monitored asynchronously. They are not monitored as an emergency hotline and should never be used for time-critical medical decision-making.

5. Related Documents

5.1 Policy References

For more information about how Glyvon Health handles your data and your rights, please review the Privacy Policy, Terms of Service, and AI Data Usage Policy.